Last Updated: 21 August 2026
At LadyVerse, we want every customer to have a smooth and satisfactory shopping experience. Please read the following policy before requesting a return, replacement, or refund.
Returns & Replacements
A product may be eligible for return or replacement if it is:
- Damaged when received
- Defective
- Incorrectly delivered
- Significantly different from the product ordered
Please contact us as soon as possible after receiving your order if you experience any of these issues.
Unboxing Video
For damaged, incorrect, or defective products, customers may be required to provide a clear and continuous unboxing video showing the package from the time it is opened.
This helps us verify the condition of the package and product and process your request efficiently.
Return Conditions
To be eligible for a return:
- The product should be unused and in its original condition.
- Original packaging should be retained where applicable.
- Tags, accessories, or other included items should be retained.
- The return request must be raised within the applicable return period.
Products that have been used, damaged by the customer, altered, or returned without the required packaging may not qualify for a return or replacement.
Refund Processing
Once the returned product is received and inspected, we will inform you whether the return has been approved.
If approved, the applicable refund will be processed through the original payment method or another suitable method communicated by our team.
Exchange
Where applicable, eligible products may be exchanged for another available size, variant, or product according to availability.
Non-Returnable Situations
Returns may not be accepted for:
- Used or worn products
- Products damaged after delivery due to customer handling
- Products missing original packaging or accessories
- Products altered by the customer
- Change-of-mind requests where the product is not eligible for return
- Returns made without prior approval
Contact Us
For return, replacement, or refund assistance:
LadyVerse
Email: ladyera22@gmail.com
Phone: 8200056565